Shipping policy
Shipping Policy
This Shipping Policy explains how UrbnBeat processes, dispatches and delivers orders placed on urbnbeat.com. By placing an order with us, you agree to the terms set out below. This policy should be read together with our Terms of Service and our Exchange Policy.
1. Where we ship
UrbnBeat currently ships within India only. We do not offer international shipping at this time. If you place an order with a delivery address outside India, we will be unable to fulfil it and will cancel the order and refund the amount paid in full.
We deliver to most serviceable PIN codes across India through our courier partners. Serviceability is confirmed at checkout. A small number of remote or restricted PIN codes may not be serviceable, and in such cases we will contact you to arrange an alternative address or issue a full refund.
2. Shipping charges
Shipping is free on all prepaid and Cash on Delivery orders within India. There are no hidden handling, packaging or fuel surcharges. The price you see at checkout is the price you pay.
3. Order processing and dispatch
Processing time: Orders are processed and dispatched within 2 to 3 business days of order confirmation. Business days are Monday to Saturday, excluding public holidays observed at our fulfilment location.
Order confirmation: An order is confirmed once payment has been successfully authorised, or, for Cash on Delivery orders, once the order has been verified by our team. We may contact you by phone, email or WhatsApp to verify a Cash on Delivery order before dispatch. If we are unable to reach you after reasonable attempts, the order may be cancelled.
Drops and limited runs: Our products are released in limited quantities. In the rare event that an item sells out between your order being placed and being packed, we will notify you and issue a full refund for that item within 5 to 7 business days.
4. Delivery timelines
Once dispatched, orders are typically delivered within 5 to 7 business days. Total time from order to doorstep is therefore usually 7 to 10 business days.
Delivery timelines are estimates provided in good faith and are not guaranteed. They may be affected by factors outside our control, including courier delays, weather, regional disruptions, strikes, public holidays, high-volume periods such as drop launches or sale events, and incorrect or incomplete address details.
5. Tracking your order
You will receive a shipping confirmation containing a tracking number and courier details once your order is dispatched. Tracking information may take up to 24 hours to become active on the courier's system. If your tracking has not updated for more than 5 business days, please contact us at [[SUPPORT_EMAIL]] with your order number and we will investigate with the courier.
6. Delivery attempts and address accuracy
It is your responsibility to provide a complete, accurate delivery address and a reachable contact number. We are not liable for orders delayed, misdelivered or returned to us because of an incorrect, incomplete or unreachable address.
Our courier partners will ordinarily make up to three delivery attempts. If delivery cannot be completed after these attempts, or if the package is refused at the door, the shipment will be returned to us.
7. Returned-to-origin (RTO) orders
If a shipment is returned to us undelivered, we will contact you at the details provided on the order.
- Prepaid orders: We will offer to either reship the order to a corrected address, or refund the amount paid. Refunds are processed within 5 to 7 business days of the returned parcel reaching our facility.
- Cash on Delivery orders that are refused or repeatedly undelivered: We reserve the right to require prepayment on future orders placed from the same account, phone number or address.
8. Checking your parcel on arrival
Please inspect your parcel at the time of delivery. If the packaging is visibly tampered with, torn or opened, we strongly recommend that you refuse the delivery and inform us the same day at [[SUPPORT_EMAIL]].
If you accept a parcel and then find an item missing, damaged or incorrect, you must notify us within 48 hours of delivery, with clear photographs of the parcel, the packaging, the shipping label and the item received. Claims raised after this window may not be accepted, as couriers do not entertain claims beyond a limited period.
We recommend recording an unedited, continuous video while opening your parcel. This is the single most effective way to resolve a missing or wrong-item claim quickly in your favour.
9. Risk and title
Risk in the products passes to you on delivery to the address specified in your order. Where a parcel is handed to a security guard, receptionist, family member, neighbour or any other person at the delivery address, that is treated as valid delivery to you.
10. Cancellations and address changes
You may request a cancellation or an address change before your order is dispatched by writing to [[SUPPORT_EMAIL]] with your order number. Once an order has been dispatched, it can no longer be cancelled or redirected.
We reserve the right to cancel any order at our discretion, including where we suspect fraud, pricing or listing errors, unserviceable addresses, or where an order breaches our Terms of Service. Where an order we cancel has been paid for, we refund the full amount.
11. Events outside our control
We are not liable for any failure or delay in delivery caused by events beyond our reasonable control, including natural disasters, floods, pandemics, government restrictions, civil unrest, transport strikes, courier network failures or interruptions to essential services. Where such an event occurs, we will keep you informed and dispatch your order as soon as we reasonably can.
12. Grievance redressal
If you have a concern about a shipment that has not been resolved to your satisfaction, you may escalate it to our Grievance Officer, appointed in accordance with the Consumer Protection (E-Commerce) Rules, 2020:
Grievance Officer: [[GRIEVANCE_OFFICER_NAME]]
Email: [[SUPPORT_EMAIL]]
Phone: [[SUPPORT_PHONE]]
Address: [[REGISTERED_ADDRESS]]
We acknowledge grievances within 48 hours of receipt and aim to resolve them within 30 days.
13. Changes to this policy
We may update this Shipping Policy from time to time. The version published on this page at the time you place your order is the version that applies to that order.
Last updated: [[DATE]]
